If you have a Cox Homelife security system in your San Diego home, you have probably received the news: Cox has discontinued its Homelife home security and automation service. Many homeowners are now asking the same questions — Is my alarm still working? Can I keep my equipment? What is the fastest way to stay protected?
Here is a clear, no-pressure guide from our local team at CVA Security.
What Happens When Cox Homelife Service Ends
When a security provider shuts down a service, the keypad on your wall may still light up — but the parts that actually protect you stop working:
- No professional monitoring. If the alarm goes off, no monitoring center sees it and no one dispatches police or the fire department.
- No app control. The Cox Homelife app, remote arming and disarming, notifications and automations depend on Cox's platform.
- Cameras may stop recording or streaming if they were connected through the Cox Homelife service.
In short: a system that is not monitored is a system that only makes noise. If you have not replaced it yet, your home may be unprotected right now.
Can You Keep Your Cox Homelife Equipment?
Often, some of it. Many Cox Homelife homes — especially those that started with an older hardwired alarm — have door and window sensors and wiring that can be connected to a new panel. That can lower the cost of switching.
The Cox touchscreen, hub and cameras are usually tied to Cox's platform and need to be replaced. The only way to know for sure is an on-site check, which we do for free.
Your Options After Cox Homelife
- Do nothing. Your system keeps sitting on the wall, but it no longer protects you. Not recommended — especially if your homeowners insurance discount depends on a monitored alarm.
- Buy a DIY kit. It is cheaper up front, but you install it yourself, it rarely reuses your existing wiring and monitoring is often limited.
- Switch to a local professional company. You get a free evaluation, professional installation, reuse of compatible equipment and real 24/7 monitoring — with a local team you can call.
3 Months of Free Monitoring When You Switch*
Free evaluation of your Cox equipment, a new smart security system with mobile app control, and 3 months of 24/7 professional monitoring at no cost. *Restrictions apply.
See the Cox Switch OfferHow to Switch From Cox Homelife to CVA Security
1. Call or request a quote. Call (619) 585-9111 or fill out the form on our Cox Homelife replacement page. Let us know you are a Cox customer.
2. Free equipment check. We review your current system, confirm what can be reused and recommend the right new system for your home and budget — such as our Napco Prima smart touchscreen system, available from $199 at sign-up.*
3. Install and activate. Our own San Diego technicians install your new system, connect it to 24/7 monitoring and show you how to use the mobile app.
Why San Diego Homeowners Choose CVA Security
CVA Security is a BBB-accredited, ESA-certified San Diego company with more than 50 years of combined team experience. We install customized security systems for homes, businesses and institutions — and we always start by understanding your space, your concerns and your budget before recommending any equipment.
Do not wait until something happens to find out your alarm is no longer monitored. Your home can be protected again with a single call.
*Restrictions apply on promotions. Offers available for new monitoring accounts. Contact us for full details.
Related: Cox Homelife replacement in San Diego · Is your San Diego home really secure?